FAQs

You can never be too safe, that is for sure! We offer optional Travel Insurance through RedSky for every paying guest stay to help protect your vacation time.  We strongly recommend reviewing the link below to ensure it covers what you would like it to cover.  The cost is 7.75% of the reservation total plus tax.  If elected, payment is due upon adding the optional insurance. 

To learn more about the travel insurance, please click on the link below -

RedSky Travel Insurance Link

All of our properties will have a fully equipped kitchen and all major appliances.  Plus each property will have a blender, toaster, Keurig and a regular drip coffee maker. 

A starter supply of amenities is provided upon your arrival: laundry detergent, dishwasher detergent, dish soap, paper towels, a few trash bags, toilet paper, tissues, hand soap, body soap, shampoo & conditioner. This starter supply usually lasts a couple of days before you'd need to pick up additional items. 

Bed linens & bath towels are provided. Every property has a washer/dryer, iron & ironing board + at least two hair dryers.

Every property will have six beach towels. A select few properties have additional beach items.  To find out if yours does, please search for your specific rental property on our website and it will be listed in the online description as a bullet point.

Below is a list of helpful items to bring:

For other helpful hints & reminders, refer to our guest mobile app. It is full of all sorts of fun info catered to you and your vacation rental property.

Excellent question!!

As long as you signed the guest rental agreement and returned it upon booking, we will mail your packet to you in advance to the address we have on file. The welcome packet will have everything you need + more to access your rental property. We are not able to mail packets outside of the continental US or reservations made within three weeks of arrival.

Not to worry! If we are not able to mail your packet for one of those reasons listed below, our local office will have your welcome packet containing all of the information you need come your arrival date.  Please reference your final confirmation or the guest mobile app for more details.

Don't forget to download our guest mobile app with more detailed arrival information.

 Congrats!! We cannot wait to host your upcoming vacation to Hilton Head Island! 

After your first deposit is made, you will receive a rental agreement to review and sign electronically. No need to print or mail anything - it can all be done electronically on your phone, tablet or computer - super easy!

You will also receive an email from us with helpful tidbits regarding what to expect now that you've booked.

Your final balance will be auto-charged to the card we have on file come the final payment due date.  At that time, you will receive a confirmation email with check-in information.

What's even more exciting - will receive an email prior to your arrival with instructions on how to download our guest mobile app. This app is filled with helpful reminders, specific information about your rental property, guest discounts, and more!

As always, don't hesitate to reach out to us with any questions. We'd love to hear from you! 

32.1653 N.  80.7682 W.

More commonly used:

Ohh, a very popular question!

Check-in time is anytime after 4pm the day of your arrival

Check-out time is 10am the day of your departure

Should the property you rented come available prior to 4pm, we will text the cell phone number we have on file.  We try to accommodate late check-out requests as we can.  Please call our office during your stay to inquire about the possibility of a late departure.

Splish, splash!!

For those homes that have heatable pools and/or spas - they are able to be heated seasonally only.  Typically Labor Day through Memorial Day for those with a propane heater.  However, if the home has an electric heater, they are typically only able to be heated March-May & September-November only.  Spa jets do not work unless heat has been enabled.

Please refer to the online property description of your vacation rental home for specifics on pool/spa heat info. Additional fees apply to heat pools and spas.  All heats must be scheduled at least two weeks in advance of your vacation by emailing or calling our office.

We'd love to have you stay on the Island for an extended stay! Many of our properties offer monthly rentals starting in late October through the end of  February .  Please give us a shout if you are interested in escaping the cold and visiting beautiful Hilton Head Island for a month or three! Shoot us an email with your specifics and we'd be happy to see if we have anything that would work for you - hello@coastalhomeandvilla.com.

Have multiple families traveling in one group and need to split up the payments between multiple parties? Easy, peasy!

Splitting up payments between different credit cards or checks is no issue at all.  Just let us know the deets when you are booking and we can make it happen.

Definitely check out our Things to Do section of our website.  You can find anything there from bike rentals, to water activities, to golf, to dining options, and even a grocery delivery service. 

As a Coastal Home and Villa guest, you will receive a discount at some local rental company vendors on the Island. Those that offer discounts will be noted on our website as well as the guest mobile app. 

Don't forget about your VayK Life credit, valid only for paying guest reservations staying between 3-27 nights.  More information on this credit can be found in the FAQs section of our website & also in an email sent to you shortly after making your reservation. **This excludes reservations staying at Shorewood 424, this is our only property that does not offer the VayK Life credit.**

Check out our Insider Tips from our local staff for some suggestions from the locals!

We hope you don't have to cancel your vacation!  Below is a snapshot of our cancellation policy**.

Between booking and your final payment date (see final payment dates below), if you were to cancel you'd receive a refund less the nonrefundable reservation fee and optional travel insurance (if elected) - plus tax on just those amounts. After your final payment date, no refund will be issued unless we are able to rebook your rental property for your travel dates.  You will receive a partial refund based on how many nights (if any) we are able to rebook and at what rate. 

Villas - Final payment is due 45 days prior to arrival.

Homes - Final payment is due 60 days prior to arrival.

Long Term Stays (27+ Nights) in Homes & Villas - Final payment is due 90 days prior to arrival.

**The full cancellation policy will be listed with more detail on the rental agreement. The rental agreement will be emailed to you within a few hours of making a reservation.

A nice perk of staying with Coastal Home and Villa is we have partnered with a company called VayK Life to offer our guests a beach/bike gear credit.  Paying guests staying between 3-27 nights will receive a $250 beach/bike gear credit valid for VayK Life rentals only.   **This excludes reservations staying at Shorewood 424, this is our only property that does not offer the VayK Life credit.**

If you are a paying Coastal Home and Villa guest staying between 3-27 nights, shortly after making a reservation you will receive an email from VayK Life with additional info and directions on how to utilize the credit towards bikes and beach items.  They will provide a link where you can order items directly on their website. They will also deliver the rental items directly to your vacation rental property.  Below is a link to their FAQ page that reviews more details. 

VayK Gear FAQ Page 

Please note this credit is only valid towards rentals made through the company, VayK Life.